Our goal is to provide quality care in a timely manner. To do so, we have had to implement an appointment/cancelation policy.
Appointments are in high demand, and your early cancelation will give another person the opportunity to access to timely care. This policy allows us to better utilize available appointments for our clients.
At the time of booking your appointment you will be asked to pay a £20 booking fee, this will be taken off your cost of treatment on the day, this is a non-refundable booking fee to secure your appointment.
Time has been specifically reserved for your appointment and often we will have had to turn clients away for the same spot. We understand life happens & if you need to rearrange your appointment you can transfer your booking fee to another appointment up to 48 hours before your appointment. If you need to cancel or reschedule your appointment with 24 hours or less notice prior to your appointment you will lose your booking fee & it is no longer transferable.
If you arrive more than 15 minutes for your appointment it is considered a no-show as I will not have enough time to carry out your treatment to my high standard, you will lose your booking fee.
We are happy to discuss any questions regarding this cancelation policy.